Your EV charging questions, answered.

Level 2 uses a dedicated 240-volt circuit. It can suit drivers who need more overnight energy than a regular outlet provides. Compare your daily driving, available charging time, and vehicle charging limit.

Possibly. Panel size alone cannot establish capacity. A licensed electrical contractor must assess your electrical demand. Load management may be an option before a service upgrade.

Every installation is quoted for its electrical scope. Cable length, installation route, equipment, panel capacity, and site conditions affect the quote. Request a written scope before accepting a price.

Hire an appropriately licensed electrical contractor. Verify the business and licence directly with ESA. ECRA #7014495 is the licence number shown for this service.

It is the electrical work notification filed with the Electrical Safety Authority. The contractor should explain the inspection process and provide the applicable acceptance documentation.

Use ESA’s official guidance to understand applicable requirements and who may perform work. Electrical work requires an appropriate qualified assessment.

Use ESA’s official contractor resources and confirm that the business identity matches the quoted contractor.

ESA guidance explains notification before work begins and inspection requirements. Agree responsibility with your contractor.

Keep the quote, invoice, equipment manual, warranty, and applicable acceptance documents.

ESA determines its review and inspection process. Ask your contractor what applies to the specific work.

Possibly. Panel size alone cannot establish capacity. A licensed electrical contractor must assess your electrical demand. Load management may be an option before a service upgrade.

No. Physical breaker space and allowable electrical demand are different.

No. Only a suitable load assessment can establish options.

A compatible, appropriately designed load-sharing system may be an option.

Include future loads in the electrical planning discussion.

EV energy management system: equipment that controls EV charging in response to electrical demand or system limits.

A kilowatt-hour is a unit of energy. Charging at 1 kW for one hour uses 1 kWh before considering losses.

The vehicle, circuit design, settings, temperature, and charging conditions may limit delivered power.

No. Verify the precise combination and permitted use with the relevant manufacturers.

Compare the specific equipment, installation design, protection requirements, and intended use with your contractor.

No. Check your vehicle inlet, charger connector, and any adapter requirements with the vehicle and charger manufacturers. Avoid selecting equipment from the badge alone.

Our residential chargers are installed inside attached or detached garages, rather than on the exterior wall of the home. The site assessment confirms the interior mounting position and cable route.

Condo installations require a building-specific approval process. Start with your property manager and the Condominium Authority of Ontario guidance. This information is general and is not legal advice.

Start with the property owner or manager. Property arrangements, consent, and applicable rules affect the process.

The equipment ownership and ongoing responsibilities should be documented in the appropriate agreement.

The building may use a suitable metering or network arrangement. Confirm fees and administration responsibilities.

A phased assessment can identify pathways, capacity, and later expansion requirements.

Not always. Dwell time and vehicle needs should guide power selection.

Revenue depends on demand, use, pricing, fees, and costs. No payback is guaranteed.

The share of available time that equipment is actively delivering energy, as defined in the model.

Follow equipment guidance and the actual service plan. Define inspection, cleaning, fault response, and software responsibilities.

Property type, vehicle, charger choice, electrical panel details, cable route, parking location, and photos that can be taken safely.

That depends on the written quote. Ask for equipment and installation to be itemised.

Your written quote should state the applicable taxes. Check the tax line on your written quote.

Ask the contractor to review the exact equipment model, certification, and installation instructions before purchase.

It can affect material, labour, access, and voltage-drop design. The actual installed route matters.

The payment planner calculates example payments using the rate and term you enter. It is not a credit application.

Record the message, follow manufacturer guidance, and contact the appropriate provider. Stop using damaged or apparently unsafe equipment.

A relocation requires a new assessment of the route, circuit, equipment, and notification needs.

Timing depends on the electrical scope, route, approvals, utility involvement, and inspection. A site review is needed before promising an installation date.

Eligibility and funding change. Use the official resources on our rebates page. Confirm eligibility and approval with the programme administrator.